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Cancellation Policy
A quick guide to canceling or rescheduling your appointment at Gray’s Hair Studio.
Please review before your appointment
Your Appointment Time Is Reserved for You
At Gray’s Hair Studio, appointment times are reserved specifically for each client.
If your plans change, giving advance notice allows us the opportunity to offer that appointment time to someone else.
We kindly ask that you review the cancellation and rescheduling policy below.
The 24-hour policy
Please Give at Least 24 Hours’ Notice
If you must cancel or rebook your appointment, we respectfully request at least 24-hour notice.
Cancellations or missed appointments without 24-hour notice will result in a charge of part or all of the service amount.
Notice
24 hours
Minimum requested notice for cancellations or appointment changes.
Late cancellations
Cancellations made without 24-hour notice will result in a charge of part or all of the service amount.
Missed appointments
Missed appointments without 24-hour notice will also result in a charge of part or all of the service amount.
Need to make a change?
Two Ways to Cancel or Reschedule
Option 01 · Vagaro
Manage Your Appointment Online
If you booked through Vagaro, log into the account or app you used to schedule your appointment.
From there, you can change or cancel your service when the booking system allows it.
Option 02 · Text Gray’s
Send Us a Text
You can also text Gray’s to let us know that you need to cancel or reschedule.
If you need to reschedule, another appointment may not be immediately available. We’ll reply with the soonest available opening.
Other ways to reach us are on the contact page.
Important
Please Text — Don’t Leave a Voicemail
For cancellations or rescheduling, please do not call and leave a voicemail.
A text message is the best way to reach us about an appointment change.
Quick answers
Cancellation & Rescheduling Questions
How much notice should I give?
Gray’s requests at least 24 hours’ notice when canceling or rebooking an appointment.
What happens if I cancel with less than 24 hours’ notice?
Cancellations without 24-hour notice will result in a charge of part or all of the service amount.
What happens if I miss my appointment?
Missed appointments without 24-hour notice will result in a charge of part or all of the service amount.
How should I cancel my appointment?
You can manage the appointment through the Vagaro account or app used to book, or text Gray’s at 760-695-7115.
Can I call to cancel?
For cancellations or rescheduling, Gray’s asks clients not to call and leave a voicemail. Texting is the preferred method.
Can I reschedule instead?
Yes. You can request to reschedule, but another appointment may not be immediately available. Gray’s will respond with the soonest available opening.
Appointment change
Need to Cancel or Reschedule?
No problem — just let us know as soon as you can.
Manage your appointment through Vagaro or send Gray’s a text.
Please provide at least 24 hours’ notice whenever possible.